Wireless connection of printer requiring username and password input

[anmut]

Hi, can someone please help me. We have office wifi which requires the input of a username and password. We are unable to add the printer to this network currently and therefore the printer is not of any use. The central team have added it to wifi MAC but we dont know how to take it forward from there. 

Can someone please help us?

[A4Apollo]

Hi! @anmut, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have issues connecting your printer to the wireless network.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Is the wireless light steady on your printer?

Are the MAC and printer connected to the same network?

As you mentioned when you connect your printer to the wireless network it is asking for the username and password.

• Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

• Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.

Most printers with a touch or text navigation control panel have a Wireless Setup Wizard tool available through the Setup, Network, or Wireless menu. Use the guided tool to select your network name and enter the password to connect the printer to your network.

If the network name (SSID) or password is hidden, manually type them on the printer to connect. Network names and passwords are case-sensitive.

1. Gather the following items:

   • Network name (SSID)

   • Network security password (WEP key or WPA passphrase)

   • A computer that is connected to your wireless network

2. Disconnect any USB or Ethernet cables from the printer.

3. On the printer control panel, select the Setup, Network, or Wireless menu.

4. Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network.

You might be able to find the wireless network password from a computer that is connected to the wireless network. To view the network password on a Mac, open the Keychain Access application.

1. In the Finder menu, click Go, and then click Utilities.

2. Open the Keychain Access application.

3. In the Keychains list, click Local Items.

4. In the Category list, click Passwords.

5. Double-click the wireless network name, then select the Show password checkbox.

6. If prompted, type your administrator password, and then click OK.

Also, Please try few steps recommended below.

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the Mac.

1. Make sure the printer is idle, not making any sounds, before continuing.

2. With the printer turned on, disconnect the power cord from the rear of the printer.

3. Unplug the power cord from the wall outlet.

4. Wait at least 60 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the printer.

7. If the printer does not turn on by itself, press the Power button  to turn it on.

8. Try printing again and note what happens.

Also, try the steps recommended below.

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

Connect your printer to the wireless network.

Most printers with a touch or text navigation control panel have a Wireless Setup Wizard tool available through the Setup, Network, or Wireless menu. Use the guided tool to select your network name and enter the password to connect the printer to your network.

If the network name (SSID) or password is hidden, manually type them on the printer to connect. Network names and passwords are case-sensitive.

1. Gather the following items:

   • Network name (SSID)

   • Network security password (WEP key or WPA passphrase)

   • A computer that is connected to your wireless network

2. Disconnect any USB or Ethernet cables from the printer.

3. On the printer control panel, select the Setup, Network, or Wireless menu.

4. Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network.

Refer this article to further troubleshoot printer not found during network issues. Link

Also, refer this article to know more information about wireless printer setup. Link

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