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‎01-07-2020 11:33 AM

HP Recommended
Product: HP OfficeJet5252

I'm not able to print from my HPOfficeJet 5252. I am however able to print from my cell phone.  When I use the computer to printer the printer query indicates the document is printing or its just listed.  It will not print a test page either.  I ran troubleshooting and the report indicated HP could not find any problems.  I've turned off the printer and unplugged it also the turned off the computer, still the same problem.  I've booted the router.  Nothing seems to work at this point.  The printer is only a couple months old.

3 REPLIES 3

‎01-09-2020 03:33 PM

HP Recommended

@ovic,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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‎01-10-2020 05:52 AM

HP Recommended

I finally got the printer working, it appears that with the latest Windows10 update, the glitch occurred.  I downloaded the repair. The printer is working great again.  Thanks for being a resource for me to contact.

ovic

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‎01-10-2020 08:03 AM

HP Recommended

@ovic,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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