• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-11-2019 09:35 AM

HP Recommended
Product: F5S03B
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have OfficeJet 3833 connected with wireless on my Windows 10 PC. When I try to print a document with color, the printer print in black and white. The printer settings are correct and I download the driver from hp.com. 

I try to connect with USB and the printer works correctly.

What I can do?

 

Thanks,

Gianni.

1 REPLY 1

‎10-12-2019 09:36 AM - edited ‎10-17-2019 12:40 PM

HP Recommended

Hello here all information of your printer https://support.hp.com/gb-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/11503..., and the possible solutions https://www.youtube.com/watch?v=43iDHcbRYco,  https://www.youtube.com/watch?v=CnhJpFIpPqk, https://www.youtube.com/watch?v=qcgpw5I9uec,  and another solution https://support.hp.com/za-en/document/c04326460

I wait for your answer, I hope you serve cordial greetings 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.