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‎10-11-2019 09:35 AM

HP Recommended
Product: F5S03B
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have OfficeJet 3833 connected with wireless on my Windows 10 PC. When I try to print a document with color, the printer print in black and white. The printer settings are correct and I download the driver from hp.com. 

I try to connect with USB and the printer works correctly.

What I can do?

 

Thanks,

Gianni.

1 REPLY 1

‎10-12-2019 09:36 AM - edited ‎10-17-2019 12:40 PM

HP Recommended

Hello here all information of your printer https://support.hp.com/gb-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/11503..., and the possible solutions https://www.youtube.com/watch?v=43iDHcbRYco,  https://www.youtube.com/watch?v=CnhJpFIpPqk, https://www.youtube.com/watch?v=qcgpw5I9uec,  and another solution https://support.hp.com/za-en/document/c04326460

I wait for your answer, I hope you serve cordial greetings 🙂

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