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‎06-02-2019 02:35 PM

HP Recommended
Product: 2632

Last night I printed a colour photos off via the app on my iPhone....... today it’s totally stuck in black and white in the app, as soon as you pull an image off your camera roll into the app it turns straight to black and white. It never did this yesterday!!, the inks are full!, also there was a message this morning on the app saying the printer had updated itself? Maybe this is related 

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2 REPLIES 2

‎06-05-2019 10:46 AM

HP Recommended

Hi @Ryanabrigo182,

 

A warm welcome to HP Community! I'd like to help.

Have you tried updating iPhone?

Would you be able to post a screen shot of the print screen.

 

 

Senan6806


I am an HP Employee

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‎07-09-2019 01:50 AM

HP Recommended

Hi Ryanabrigo182,

 

Have you tried to power cycle the printer ?

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
If my reply helped resolve your issue, then share the good news! Let others know this reply was helpful by “accepting this solution”. You can also show your appreciation by giving “kudos” (Thumbs Up).
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