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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Word not printing custom range

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12-31-2021 06:34 AM
I have recently uploaded windows 11 and now my custom print range will not work on Word.
I have tried driver updates it says I have the most up to date compatible driver but the issue still isn't resolved.
Any advice would be great I only need to print 5 pages from a 48 page document!
12-31-2021 07:00 AM
Welcome to the HP Community.
If you have not done so, you likely need to uninstall / restart the computer / install a fresh copy of the full driver printer software. Printer software rarely survives an upgrade (change) of the version of Windows.
As a way to move forward:
Export the Word document to a PDF file.
Print the PDF file using HP Smart or Adobe Reader DC
Print PDF File
Example - Adobe Reader DC - Main Print Menu
Open document in Reader DC
Click the print icon...
Adjust the settings on the main menu
Click Properties to select the Shortcut and add the paper size
Click OK to save the changes and exit the Properties menu
Back on the main print menu, when ready, click Print
Examples
Example 1 - HP Smart Windows - Simple Document Print - Page Range
HP_Smart_W10_PDF_Print_8
Example - Adobe Reader DC - PDF Print - Main Menu - Pages to Print > Pages
PDF_Reader_Main_Menu_2
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References / Resources
Adobe Reader DC – Install Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
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HP Smart for Windows
HP Smart is an application available in the Microsoft Store
OR
Open the Homepage / Support Website for your printer
Category Software and Drivers > Check the Box Get the App
Open and Read >>> HP printer setup (HP Smart app)
NOTES:
- Disconnect from Virtual Private Network (VPN) connection before downloading.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- HP Smart requires that you sign into the application using your HP Account credentials.
- Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
- Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
- What are the requirements to use the HP Smart app?
- Which printers are compatible with the HP Smart app?
- Why do I need to sign in or create an account to use the HP Smart app features?
- Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart
- FAQ examples:
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HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 6432e All-in-One Printer
Printer and HP+ service
OR
>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box
Note that Concierge assistance is only available for registered HP+ printers.
NOTE: Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site. What? The “+” and “not +” printers are the same printer – HP+ is a benefit / service.
HP+ Printers – HP Store / Information
HP+ > Benefits, Requirements, Your Responsibilities
HP+ Printing – Website / Information / FAQ
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"