Wrong paper format

[Safodo]

I can only print in "letter" format but I want to use A4. I don't see any option in windows menu to use A4. I have 3 other devices and it allows me to print in A4 format. I have the latest driver installed.

 

[Dragon-Fur]

@Safodo 

The menu you use to check / adjust the paper settings is Printing Preferences

Preferences / shortcuts are available when you have the Full Feature Software (full driver) installed.

Download and save the installation package to your computer:

HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers 

Next

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Next

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
• After the software is installed, Restart the computer and log in

+++++++++++++++++++++++++++++++++++++++++

Printing Preferences

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

GENERAL Example - Printer Model / Software dependent

9025_Printing_Preferences_Everyday_1

What else?

If the printer is on the network,

Use the Embedded Web Server (EWS) to check / adjust the Tray and Paper Management setup.

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Deskjet 2540 All-in-One Printer series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Safodo]

I've installed this driver but it doesn't provide any additional options. Whenever I click anything it leads to the "first screenshot in this post" and I can do nothing more.

This is the software that was installed, it doesn't allow me to change paper format.

 

[Dragon-Fur]

@Safodo 

OK.

I don't have an answer.

For others reading:  Open Printing Preferences

   Open the Control Panel > icon view

   Open Devices and Printers

   Right-Click on the printer > Printing Preferences

What?

In my opinion, "Clicking on anything" should not have opened the Properties as shown in your first message - "Properties" should only open with Right-Click on Printer name > Printer Properties

Your second message does appear to include an image of having opened the Printer Assistant.

Regardless, the driver is perhaps not fully installed -

• "Properties" should not open when clicking on "Preferences".  You can "get to" Preferences from within "Properties" - but Properties should not open unless you open it.
• In my opinion, Preferences should provide "something more" when opened, even when opened from within the Printer Assistant software.
• You did not mention having tried to open EWS and check the paper in Settings > Preferences > Tray & Paper Management.  This method should have at least shown what the printer thinks is loaded in the printer tray.

What to do?

Not sure.

Try / Consider the following:

• Create a Restore Point
• Check / Run Windows Updates
• Fully uninstall the printer software from the computer that is having the problem.
• Check and remove any "trailing" bits of the software after you complete the "uninstall" process.
• Restart the computer and log in.
• Run the "Offline" version of the doctor.   Hopefully, it will detect the printer on the network and offer to help install the software and check the connections.

Details...

Preparation / Information

NOTE

If you wish to skip the Preparation section, scroll down and start at The Detailed Procedure – “All the bits and extra steps”

Create Restore Point

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates.  

The Detailed Procedure – “All the bits and extra steps”

Use this method when there are problems reinstalling the software.

Start - “All the bits”

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If software will not uninstall, appears to be removed and it “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

Printer Software - Check and Remove Section

Reminder: After all checks > Restart the computer and log in

1.   Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

1.    Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

1.    Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

1.    Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

End Check and Remove Section

After all checks are completed > Restart the computer and log in

======================================================

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Resource – Choose the right doctor for the job

Open Website

HP Print and Scan Doctor for Windows

Click the orange Download Now option / box

Wait!

If the problem / issue is one of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared

THEN

Select / Answer question “Is print offline?” = YES

Answering Yes selects the “right doctor” version for these issues.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

++++++++++++++++++++++++++++

Verify results.  If necessary, set the newly added / renamed printer as the default.

A secondary “Scan” printer may be added, that is, the “Do not Delete” driver / printer.  As it says, do not delete the entry.

==============================================================================

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"