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- Printer Setup, Software & Drivers
- a problem has occured with you HP account and you will be un...

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1 REPLY 1
10-08-2024 10:06 AM
Hi @blgn,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It looks like your HP printer is indicating an issue with your HP account that might affect your ability to print. Here are some steps you can take to resolve the issue.
- Visit HP Smart: Go to hpsmart.com and log in to your HP account using your credentials.
- Check Account Status: Once logged in, check if there are any notifications or issues related to your account, such as payment problems, subscription issues, or terms of service updates.
- Update Payment Information: If you're on a subscription plan (like Instant Ink), ensure that your payment information is current and up to date.
- Account Verification: Sometimes, HP may require you to verify your account through email or phone. Make sure to follow any instructions you receive.
- Printer Restart: After resolving any account issues, restart your printer to ensure it refreshes its connection to your account.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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