added 6022

[John1455]

added 6022 connected by 232 cable - not working

[zoey7886]

@John1455, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP ENVY 6022 All-in-One Printer Connectivity! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY 6022 All-in-One Printer is not working after connecting it by a USB 2.0 cable, follow these troubleshooting steps to resolve the issue:

Check the Connection:

• Ensure that you are using a compatible USB 2.0 cable. The HP ENVY 6022 supports Hi-Speed USB 2.0.
• Make sure the cable is securely connected to both the printer and the computer.

Printer Power and Configuration:

• Ensure the printer is turned on and properly connected to a power source.
• Check the printer's control panel for any error messages or alerts.

Install Printer Drivers:

• Ensure that the necessary printer drivers are installed on your computer. You can download and install the latest printer drivers from the HP Support website.

Restart Devices:

• Sometimes, simply restarting the printer and the computer can resolve connectivity issues. Turn off both devices, wait for a few moments, and then turn them back on.

Check Device Manager (Windows):

• On a Windows computer, open the Device Manager and check for any issues with the USB drivers or the printer driver.

Try a Different USB Port:

• If you have multiple USB ports on your computer, try connecting the printer to a different USB port.

Check for Updates:

• Ensure that your operating system is up to date, and check for any firmware updates for the printer.

Reinstall the Printer:

• Uninstall the printer software from your computer, then reinstall it using the installation CD or from the HP Support website.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,