administrator required to print

[FrymanH]

My Envy 7640 was working, but now I have to be running Excel as an Admin in order for it to spool then print. Is there some other security setting I need to set? Same for Thunderbird email printing - I have to run as admin. The HP tool prints the test page just fine.

[Sizzlingsum_13]

Hello@FrymanH

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query.

As I understand that you need assistance with the security settings?

Thank you for sharing the issue details.

I'd love to help you out, however, I need a few details to provide an accurate solution.

Do you have the admin rights on the system?

How many user accounts you have in the system ?

Once you try these suggestions, please report back.

Cheers 🙂

Have a wonderful day ahead.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[FrymanH]

Yes, I have admin permissions. If I run Excel, for example (or any other app) as an admin, then I can print.

I just have the one account, and it is an admin.

[Sizzlingsum_13]

@FrymanH

Thank you for the update.

Here it seems to be an issue with the Microsoft application, Try to reinstall and check whether it fixes the issue.

Let me know if this resolves 🙂

[FrymanH · Accepted solution]

This is the solution:

This is more likely to be the cause if you have changed the location of your User "TEMP" directory from Microsoft's default, but it's worth a double-check even if you haven't.

Find your USER "TEMP" directory (by default is %USERPROFILE%\AppData\Local\Temp, but if you moved it, then wherever you moved it to), and make sure the user account you're logged in with is explicitly assigned to the NTFS security on the TEMP folder with Full Control permissions.  Even if the user account you're logging in with is a member of the administrators group or any other group that has full control on the directory, make sure the user account is explicity assigned in addition.  Do not rely on the group permissions.

Thanks to clh42: http://h30434.www3.hp.com/t5/LaserJet-Printing/Can-only-print-with-Admin-privileges/m-p/5635480#M286...

[Sizzlingsum_13]

@FrymanH

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

Kudos to you. It is a genuine pleasure to work with technically competent customers like you.

Have a nice day.