after cumulative update to win 10 my officejet pro 8210 shows driver unavailable

[allan4127]

I have tried removing and reinstalling the printer and drivers.  The HP software tells me the printer is installed and activated and set up is complete but the control panel and windows settings shows printer driver unavailable.  

[asmita6658]

Hi @allan4127

Welcome to the HP Support Community. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[allan4127]

Unfortunately in trying to delete the printer driver I got the message unable to remove HP officejet 8210 PLC-6, x64 type 4 user mode driver.  The specified printer driver is currently in use.  I did some internet search on this and some solutions mentioned going to printmanagement.msc.    When I tried to get there using the command shell I got back the windows response printmanagement.msc is not recognized as an internal or external command.  Any thoughts

[allan4127]

after restarting the computer and installing the HP software from the HP web as you indicated, the printer is recognized without the driver unavailable message but when trying to print from MS Word nothing goes to the print queue.  When I use the HP printer assist software, it sees the printer and communicates with it and will print the print quality diagnostics test page, however the HP print and scan doctor cannot print a test page.

[asmita6658]

@allan4127

Are you able to print from any other application besides MS Word?

Let me know. 

[allan4127]

I cannot print from any application I tried.  Each application recognizes the HP8210 as ready but I get a print error.  In the printer hardware properties event tab I am getting the following:

Device SWD\PRINTENUM\{168B212C-D50F-4112-8CB5-E67FF4BD6B28} was configured.

Driver Name: printqueue.inf
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.1
Driver Provider: Microsoft
Driver Section: NO_DRV_LOCAL
Driver Rank: 0x0
Matching Device Id: PRINTENUM\LocalPrintQueue
Outranked Drivers: c_swdevice.inf:SWD\GenericRaw:00FF3001
Device Updated: false
Parent Device: SWD\PRINTENUM\WSD-c96d83ab-50d1-4646-a503-59fd5d2816a7

[RedDogRanch]

Hi Asmita, I followed this procedure but it did not resolve the issue.  Can you suggest something else.

[RedDogRanch]

I have the same scenario

[RedDogRanch]

I can only print from the print scan doctor

[RedDogRanch]

I can only print from the hp print doctor