all-in-One 5255 screen stuck on Language page. can't get to home page. Reset several times.

[Bsands]

HP OfficeJet 5255 touch screen is frozen on the Language screen.  I have reset several times, several ways. Firmware and drivers have been checked and current.  I can print from computer and iPhone but I can no longer select copy or scan for documents placed directly on the scan plate.  Very frustrated.  I have looked at all the help documents and none have helped.

[zoey7886]

@Bsands, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Stuck Language Screen Issue on HP OfficeJet 5255! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears you're dealing with a touch screen issue on your HP OfficeJet 5255 where the screen is stuck on the Language selection page. Fortunately, there are a few steps you can take to troubleshoot and resolve this issue:

Perform a Power Cycle:

• Turn off the printer using the power button.
• Disconnect the power cord from the back of the printer and unplug it from the wall outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the printer and plug it back into the wall outlet.
• Turn on the printer and check if the screen is responsive.

Perform a Semi-Reset:

• Unplug the printer without turning it off first.
• Wait for 30 seconds.
• Plug the printer back in and turn it on.
• This can sometimes help reset the internal hardware and clear any glitches.

Software Updates and Factory Reset:

• Sometimes a factory reset can help resolve touch screen issues if they are related to software glitches.
• Unfortunately, a factory reset typically requires access to the home page settings, which you cannot reach right now. However, you should ensure your firmware is up to date:
  • Visit the HP support website and enter your printer model.
  • Download and install any available firmware updates.

Check Connections:

• Ensure all cables (especially the power cable) are securely connected.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,