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Locked

‎07-30-2021 06:07 PM

HP Recommended
Product: officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

I have a one year old HP Pavilion laptop that has been perfect until I replaced my HP 8620 officejet printer with an identical one I bought from a friend that worked perfectly. i brought it home and it installed easily and worked as it should. during the installation i was advised to update drivers from the hp site. i did that and everything seemed fine. The next day and every after that I get this annoying popup (see attachment) and I have been unable to identify what program is running to cause this. Any ideas?210714 annoying popup Screenshot 2021-07-14 090831.png

Category:
1 REPLY 1

‎08-02-2021 11:57 PM

HP Recommended

@4evr49, Welcome to the HP Support Community! I’m here to help.

 

This looks like a pop-up from the HP Support Assistant application. If you are using the same account on 2 different computers, you may get this notification.

 

You may uninstall this application from the computer. It is not required for printer functionality.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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