apache tomcat/9.9.71 secondary server not ready

[JimStober]

printer HP Officejet Pro 8025e

HTTP status 500 internal server error

secondary server not ready

apache tomcat/9.0.71

[Raj_05]

Hi @JimStober,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message you're seeing indicates that there's an issue with the secondary server related to Apache Tomcat while trying to access or interact with your HP OfficeJet Pro 8025e printer. Here are some steps to troubleshoot and resolve this issue.

Check Tomcat Server Logs:

• Go to the logs directory of your Tomcat installation (usually found in /var/log/tomcat/ or C:\Program Files\Apache Software Foundation\Tomcat X.X\logs).
• Open the catalina.out log file and look for any error messages that might give you more information about why the secondary server is not ready.

Restart Tomcat Server:

• Sometimes, simply restarting the Tomcat server can resolve the issue. You can restart it using the following commands:
  • On Windows:
• net stop tomcat9
• net start tomcat9
  • On Linux:
• sudo systemctl restart tomcat9

Check Secondary Server Configuration:

• Ensure that the secondary server (or the backend service that the secondary server is supposed to communicate with) is properly configured and running.
• Verify that all necessary configurations in the server.xml or web.xml files are correct.

Ensure Connectivity:

• Make sure that the secondary server is accessible from the primary server.
• Check firewall settings and network configurations to ensure that there are no blocks preventing communication.

Update Tomcat and Dependencies:

• Ensure that you are using the latest version of Tomcat and that all dependencies are up to date. Sometimes, compatibility issues can cause such errors.

Printer-Specific Configuration:

• If the error is specific to interacting with the HP OfficeJet Pro 8025e, ensure that any services or applications that the printer relies on are properly configured and running.
• Check the printer's network settings and make sure it is properly connected to the network.

HP Printer Troubleshooting:

• Restart the HP OfficeJet Pro 8025e printer.
• Ensure that the printer's firmware is up to date.
• Check the printer's web services settings and ensure they are properly configured.

Review Application Code:

• If the issue arises from a specific web application running on Tomcat, review the application code to ensure there are no errors causing the secondary server to be unavailable.

By following these steps, you should be able to identify the cause of the "secondary server not ready" issue and resolve the HTTP 500 Internal Server Error.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support