app doesn't start/open

[OJoachim]

The HP Smart app does not open at all. It freezes in blue cover page

[Dragon-Fur]

@OJoachim 

Welcome to the HP User Community.

If you have not already done so,

Add the app Reset to your attempts to resolve the issue:

HP Smart is an application.

When installed:  Settings > Apps > Apps & Features > HP Smart

The application can be Terminated / Repaired / Reset / Uninstalled from that location.

Windows 11 > Left-Click three vertical dots     > Advanced Options

Windows 10 > Right-Click on app > Advanced Options

"Reset" is frequently a better option than a simple Repair

“If this app still isn’t working right, reset it.  The app’s data will be deleted.”

Uninstalling the app is certainly an option and is recommended when Reset fails to help.

Uninstall this app and its settings.  Your documents will not be affected.”

Next,

If the application is Reset or Uninstalled > Restart the computer and log in.

If the app is Reset, Open HP Smart > Sign in > Add Printer

If the app is Uninstalled, Get a new copy of the application from the Microsoft Store

HP_Smart_Win_Apps-and-Features_ Reset_2

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8035e All-in-One Printer 

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