attempting to install additional scan software package

[Brian0210]

I am assisting an elderly friend in setting up his new HP Envy 6420e to run with his Win10 64 bit laptop.

I have installed the HP Smart software and the printer is working fine.  However, when using the scan to email it defaults to Windows Mail whereas he needs it to default to Outlook 2016.  

I have an HP Officejet 8017 which did the same.  However, I was able to download and install an additional software package from HP which enabled me (amongst other things) do make the default email client Outlook 2016.

When attempting to install the software package (Full_Webpack 51.6.5453 downloaded from HP) I can only get so far with the installation.  The stumbling block is when it asks for the IP address.  I have tried the router IP address.  I have accessed the router and got the IP address for the printer all without success.

If anyone can shed any light either on installing the software or another work around whereby I can make the scan to print to default to Outlook 2016 would be appreciated.

As I have said, I managed this fairly painlessly with my own HP printer which also had the advantage of having an icon on the desktop specifically for HP scan which is faster than having to go through the HP app every time.

Many thanks.

[Jay_G24]

Hi @Brian0210,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to install the full-featured drivers and also set up scan to email to outlook.

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page

Also, refer to -https://support.hp.com/gb-en/document/ish_3016802-3148193-16 ( the product might be different in the document but the steps remain the same)

Hope this helps! Keep me posted. 

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