brand new office jet pro 8120e out the box and the firmware update has failed

[Stuart1232]

brand new office jet pro 8120e out the box and the firmware update has failed

[A_Gayathri]

Hi @Stuart1232,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your brand-new HP OfficeJet Pro 8120e is failing to update its firmware, you can try a few steps to resolve the issue:
 

1. Check Internet Connection

Ensure your printer is properly connected to the internet via WiFi or Ethernet, as a poor or unstable connection can cause firmware updates to fail.

• Go to the printer's Network Settings and verify the connection is stable.

2. Restart the Printer

A simple restart can sometimes resolve minor issues with updates.

• Turn the printer off and unplug it for about 30 seconds, then plug it back in and power it on.

3. Update Using the HP Smart App HP printer setup (HP Smart app)

If the firmware update is not working directly through the printer’s interface, you can try using the HP Smart app.

• Download the HP Smart app on your computer or mobile device.
• Add the printer to the app.
• If a firmware update is available, it should prompt you to update.

4. Manual Firmware Update Update the firmware on an HP printer

If the printer is still not updating, you can attempt a manual update via USB.

• Visit the HP Support Website and find your printer model.
• Download the latest firmware version for your printer.
• Follow the instructions to update the firmware manually via a USB connection.

5. Perform a Hard Reset

If the update issue persists, you can perform a hard reset on the printer.

• Hold the Power button for 10 seconds to reset the printer.

6. Check for Error Messages

If the firmware update fails with an error message, it could be useful to take note of the specific error code or message and look it up on the HP support page for further troubleshooting.
 

Refer to this document:  HP OfficeJet Pro 8120e All-in-One Printer Series User manual 

I hope this helps. 

Take care and have a good day.

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