cable connection - no wifi

[Nita41]

My wifi is down, but I have cable that connects my laptop to my HP DeskJet 2710e printer. I have tried to print using the cable, but it says status unavailable and I cannot print. How can I fix this?

[zoey7886 · Accepted solution]

@Nita41, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Cable Connection for HP DeskJet 2710e Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're having trouble printing with your HP DeskJet 2710e printer via a cable connection due to your Wi-Fi being down, follow these steps to troubleshoot and resolve the issue:

1. Check Cable Connection

• Ensure Proper Connection: Make sure that the cable is securely connected to both your printer and your laptop. If using a USB cable, check for any physical damage and try using a different USB port or cable.

2. Driver Installation

• Install HP Drivers: Ensure that the HP printer drivers are correctly installed on your laptop. You can download the latest drivers from the HP Support Website.

3. Set Printer to Default

• Set as Default Printer: Go to your computer's 'Devices and Printers' settings and set the HP DeskJet 2710e as the default printer.

4. Verify Printer Status

• Check Printer Status: Make sure the printer is turned on and not showing any error lights. Also, check the status of the printer in your computer's 'Devices and Printers' settings. It should appear as 'Ready'.

5. Restart Devices

• Restart Your Devices: Sometimes a simple restart can resolve connection issues. Restart both your printer and laptop.

6. Update or Reinstall Drivers

• Update Drivers: Go to the 'Device Manager' on your computer, find your printer under 'Printers,' right-click it, and select 'Update driver.'
• Reinstall Drivers: If updating doesn't work, uninstall the printer drivers and reinstall them.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Nita41]

Thank you Zoe, my prri ter is now working without WiFi!

[zoey7886]

@Nita41, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,