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‎06-11-2020 08:52 AM

HP Recommended
Product: HP Deskjet 3630

I recently upgraded my notebook to windows 10, as microsoft no longer supported windows 7, and since then my HP Deskjet 3630 printer will not connect to network and I cannot print from my notebook. I can still print from my iPhone though with wireless direct.

Printer information page says wireless is turned on but is not connected to network. I have rebooted router and turned printer off and on again several times. the blue wireless light is flashing but now there is an orange light on the information button which says that I may not be connected to HP Instant Ink anymore!

I have read that windows 10 can cause problems and drivers may need to be downloaded but I am not technical minded and am not sure how I do this. Can anyone advise me in easy to understand terms what I need to do, thanks.

1 REPLY 1

‎06-15-2020 09:39 AM

HP Recommended

@CatfacedMomma, Welcome to HP Support Community!

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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