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‎07-28-2021 12:31 AM - last edited on ‎07-29-2021 05:50 AM by Retired

HP Recommended
Product: MFP M277dw
Operating System: macOS 11.0 Big Sur

Can't access the HP web services to download Apps. Was working great until today.

Category:
14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2021 02:23 PM

HP Recommended

@djduane

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-03-2021 03:00 PM

HP Recommended

@djduane

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • Are you getting any error messages or codes while dowlaoding the apps?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎08-03-2021 05:39 PM

HP Recommended

Thanks for responding!  When I click on the Apps icon I get this message ACCESS DENIED- The service may be busy. Retry later. if the problem continues, check for firmware updates.

I've tried multiple times over the past week only to get the same message.  I checked for Firmware updates and none were available. My wifi connection is excellent as we print wirelessly through the printer all the time.  Any ideas? Thanks

Was this reply helpful? Yes No

‎08-04-2021 02:23 PM

HP Recommended

@djduane

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎08-04-2021 05:55 PM

HP Recommended

WOW! I can't BEGIN to thank you enough! it worked PERFECTLY! I would NEVER have realized to do that in a million years! Thanks VERY much! Our HP printer is now back in business!!!  You're Awesome!

Was this reply helpful? Yes No
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