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‎11-16-2024 12:40 PM

HP Recommended

Can'd download HP Smart App to my Macbook Pro with macOS Sequoia 15.1.0

Category:
4 REPLIES 4

‎11-16-2024 12:32 PM

HP Recommended

I can't seem to download HP Smart App. I want to be able to use my HP Envy 6055 printer with a MacBook Pro more seamlessly. I have macOS Sequoia 15.0.1. (I put Catalina because it didn't offer me the "Sequoia" option.) 

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‎11-16-2024 12:51 PM

HP Recommended

HP Smart is provided by the Apple Store.

https://support.hp.com/us-en/document/ish_6798169-6798236-16

What type of error message are you getting?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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‎11-16-2024 02:53 PM

HP Recommended

Nothing happens when I click on the download button. It turns green, says "install," and then about 10 seconds later it turns blue again and says "download" (or whatever), but nothing has happened. No file appears in my download folder or on the desktop or anywhere else.

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‎11-16-2024 06:16 PM

HP Recommended

I cannot debug the problem.  

Look at the suggestions here

https://www.google.com/search?q=apple+store+fails+to+download+hp+smart

 

Try uninstalling HP Smart as described here (MacOS is covered)

https://support.hp.com/us-en/document/ish_1980013-1980057-16

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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