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‎04-08-2016 07:46 PM

HP Recommended
Product: gateway ne56r13u
Operating System: Microsoft Windows 10 (64-bit)

i have a hp photosmart c4580 all in one printer, copier, scanner, i downloaded windows 10 on my gateway ne56r13u laptop, printer was working shortly after. now the printer isn,t working,hp forum said to uninstall printer and do a clean install, i used hp print and scan doctor,but i get a message that says no drivers are available. i also opened up device and printers, and click on my printer and it says no driver available. can someone help so i can print from my gateway computer again.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2016 11:21 AM

HP Recommended

Hi @kingpin300800,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with printer drivers. I will be glad to help you.

 

Here is a link to download and install the printer drivers.

 HP Photosmart C4500/C4524 All-in-One Printer series Full Feature Software and Driver

 

Please also look at After Windows 10 Upgrade, Printer Problems Occur.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎04-10-2016 11:21 AM

HP Recommended

Hi @kingpin300800,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with printer drivers. I will be glad to help you.

 

Here is a link to download and install the printer drivers.

 HP Photosmart C4500/C4524 All-in-One Printer series Full Feature Software and Driver

 

Please also look at After Windows 10 Upgrade, Printer Problems Occur.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-10-2016 06:45 PM

HP Recommended

 thanks Tardis40

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