can't install deskjet 2723e on mac OS 11

[MUMI17]

I can(t install HP Deskjet 2723e on Mac Big Sur 11 7 10

[VikramTheGreat]

Hi @MUMI17,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for contacting us regarding your HP DeskJet 2723e All-in-One Printer and installation issue on macOS 11.7.10 Big Sur. The drivers are available for Big Sur, and your printer is supported. If you're unable to install it, here’s a step-by-step process to help get your printer working properly.

Step-by-Step Installation for macOS Big Sur (11.7.10)

1. Uninstall Any Previous HP Printer Entries

• Go to System Preferences > Printers & Scanners
• Select your HP printer (if listed) and click the minus (-) button to remove it.

Download & Install the HP Smart App

HP Smart is required to set up and manage your printer on macOS.

🔗 Download: HP printer setup (HP Smart app) | HP® Support

• Open HP Smart and sign in or create an HP account.
• Add your printer by following the on-screen instructions.

💡 Ensure the printer is on the same Wi-Fi network as your Mac.

3. (Optional) Install Full Feature Software

If you prefer, you can also install the full driver package manually:

🔗 HP DeskJet 2723e All-in-One Printer Software and Driver Downloads | HP® Support

Choose:

• macOS 11 from the dropdown
• Download and install the HP Easy Start installer

4. Reset Printing System (If Needed)

If the setup still fails:

• Go to System Preferences > Printers & Scanners
• Right-click (or Ctrl+Click) in the printer list area
• Choose “Reset printing system…”
• Re-add the printer via HP Smart or the “+” button

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support