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‎01-08-2021 07:12 PM - edited ‎01-08-2021 07:14 PM

HP Recommended
Product: Envy 5544
Operating System: macOS 10.15 Catalina

When I try and print I get this message . So i am unable to print . What should I do? In case you can't see image. Its Says Injket1.driver will damage your computer. Screenshot 2021-01-09 at 02.07.45.png

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2021 11:14 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎01-08-2021 11:14 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-09-2021 04:38 AM

HP Recommended

thanks that worked 

Was this reply helpful? Yes No
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