can't print from my computer

[Aor1]

Hello,

since today morning I can't print from my computer via wireless or via usb cable.

I've tried to solve this problem with multiple methods.

The HP Print and Scan Doctor diagnosed that the problem is in my software.

I uninstalled the sotware via HP Print and Scan Doctor as it suggested. I restarted my computer and installed the driver and software again. it didn't help. other diagnostic tools in my computer dont identify any problem with either the printer or the computer. they both connected to my Wi-Fi with excellent signal quality.

I also tried to disable the firewall and it didn't help.

when I print from my smartphone via wireless everything work fine.

what should I do?

[Chimney_83]

Greetings @Aor1, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from your computer running on Windows 7, but you are able to print from your phone. 

Kudos to you for trying to troubleshoot the issue on your own. 

Not to worry, I will be glad to help. 

Have you tried to print from any other computer?

Request you uninstall the printer by following the procedure mentioned below and install it back as a USB printer and check. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Once the printer is working correctly with USB connection, you can convert the USB setup to wireless by following the procedure mentioned in this HP article. 

Let me know how it goes. 

[Aor1]

Hello,

the same thing.

I followed your instructions and also deleted the printer files from the Registry editor.

anyway, when I selected 'Remove driver and driver package', there was a package file it couldn't be removed.

but the drivers were removed.

I also remove temporary files.

 I installed it again following your instruction. the installation was successful. 

it doesn't print via USB connection nor via wireless connection.

the HP print and scan doctor shows the same thing - the software is defective.

during the process to convert the USB connection to wireless,  it show me an error message that belong to FAX AND WIZARD ...there is a problem communicating with the printer.....

what should I do now?

[Chimney_83]

Thanks for the reply and trying the procedure suggested. 

Request you uninstall the printer again using the method suggested earlier. 

Once the printer is uninstalled. 

Create a new user account on your computer with administrator privileges. 

Login to the new account and try to install the printer using the full feature software from www.hp.com/drivers with USB setup and check. 

If the issue persists on the new account as well. Please uninstall again and try to setup the printer using Windows built-in drivers and check. Click here for assistance. 

Let me know how it goes.

[Aor1]

Hello,

again. I uninstalled it completely and successfully following your instructions.

I cleaned the temporary files folder. I cleaned the registry editor both manually and using CCleaner.

I created a new administrator account and had logged in with it before I installed the software again.

I installed the software successfully following your instruction, but again.

It doesn't print via USB nor via wireless connection.

I ran Hp print and scan doctor twice. at the first time it detected that a fuller software version is available. i installed it successfuly and it didn't help.  in the scond time it detected that the problem is in the software again.

what should I do??

[Chopper21]

I select item to be printed and send to printer but nothing is printed , printer icon says item is in print que , but Iam unable to delete item , no other items will print??

[DavidSMP]

Hi @Aor1,

I reviewed the post completely. You've done excellent troubleshooting and displayed great resolve to try and fix the issue. Kudos you on that score.

Please contact Hp phone support for further assistance to try and resolve the issue from this link: http://hp.com/contacthp Please select the country and follow the on-screen instructions.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[DavidSMP]

Hi @Chopper21,

I reviewed the post comprehensively. I understand that the print jobs are stuck in the queue here. As @Chimney_83 is out of office, I am jumping in to assist you. I will be delighted to assist you here.

If it is the same printer and the operating system is windows please perform all the prescribed steps fro this link for print queue issues and this should resolve the issue.

If the operating system is a MAC then please try all the prescribed steps for print job stuck in queue for Mac and that should correct the situation.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[Aor1]

Hello,

what is it mean? you can't instruct me to resolve this problem via the thread anymore? the Hp phone support require very expensive payment for this!!!!!!!!

I'm not willing to pay it. please help me here

[DavidSMP]

Hi @Aor1,

I have reviewed the post comprehensively. I read through all your related posts also. Great effort and splendid persistence to try and resolve the issue. Kudos to you for that. 🙂

Please backup all your files to an external flash drive, or hard drive or to the cloud. Then reinstall the operating system on the computer to factory settings. Later install the printer software and drivers.

This should do the trick for you. This is perhaps the best course of action as the printer is not faulty and there is an issue installing the printer on the computer. The operating system of the computer does not allow the printer to be installed for some reason and it needs to be wiped clean and reinstalled.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂