can't scan from printer and send to computer

[Jeff8824]

trying to scan from printer and send it to my computer

[Dragon-Fur]

@Jeff8824 

Welcome to the HP English Community --

"Scan to Computer" works as it has in the past on this and many other models --

If not done,

Install the full driver printer software

NOTE

Your computer must be connected to the Internet to install the full driver printer software.

Driver Page --

HP Easy Start Printer Setup Software (Internet connection required for driver installation) 

After the software is installed,

Restart the computer and log in.

Next

Open the Printer Assistant shortcut on the Desktop

Select Tab Scan

Enable the "Manage Scan to Computer" feature

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Details / Examples

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
• NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary.  The system will allow you to install both.

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet 8015e All-in-One Printer 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Andr-1611]

@Jeff8824 

follow the steps below to resolve the problem:

Step 1: Check for Network Connection Issues

• Poor network connection: Ensure that the printer and computer are both connected to the same network. Move them closer to the wireless router if necessary.
• Printer status: Ensure that the printer is turned on and not in sleep mode.

Step 2: Reconnect Printer to the Network

• Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and follow the instructions to connect to the network.
• Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts flashing. Then, press and hold the WPS button on the router until the connection process begins.

Step 3: Check Software and Driver Installation

• Install full feature software: If you haven't installed it already, download HP Easy Start from HP Easy Start Printer Setup Software (Internet connection required for driver installation) and install the full feature software and drivers.

Step 4: Enable the Scan to Computer Function

1. Open HP Printer Assistant: For Windows, search for your printer model to open the HP Printer Assistant.
2. Enable Scan to Computer: Navigate to the Scan tab and make sure that the option to scan to the computer is turned on.

Step 5: Check for Reserved Scanner Error

If the scanner is busy or reserved by another process:

1.  Wait for the current scan to finish or cancel it.
2.  Restart both printer and computer to clear possible error conditions.

For more detailed information and specific solutions, you can visit the HP support page or check your printer’s manual.

I hope this helps.

Kind Regards
Andr-1611