• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-29-2024 05:27 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I decided to cancel my subscription for instant ink and sent the signal to do so. My subscription was cancelled, but 2 weeks later I found I needed to use the printer again so I enrolled again. There was a lot of ink left and thought it would be straight forward.

The HP smart program synced to my printer before I reenrolled, to tell me I was not enrolled and could not use the ink. All was fine at this point.

I re-enrolled using the same printer. My request has been accepted but my printer no longer syncs to instant ink!!

I cannot use the ink that is still in the printer because for some reason it wont see the printer.

I have powered down the router, printer and pc. I have reconnected the printer to the router, yet the instant ink program still says "Unable to connect to the printer"

 

Please help!!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.