cannot download and install HP Smart on new Asus laptop had it on old Asus

[raajmj]

Cannot download and install HP Smart on my new Asus laptop. I have it on my old Asus laptop. 

[Dragon-Fur]

@raajmj 

Welcome to the HP User Community.

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@raajmj wrote:
Operating System: Microsoft Windows 8.1 (64-bit)

Cannot download and install HP Smart on my new Asus laptop. I have it on my old Asus laptop. 

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Answer

HP Smart is not supported in Windows 8.x

OR

Running a supported version of Windows?

The source of the problem might be within the Microsoft Store.

Windows (Start) > Microsoft Store

Find help for the Store

Click Help (lower left corner) > Get Help

References / Resources

Details / Additional Information

You need Windows 10

Open the how-to document > read the FAQ and at least section:

What are the requirements to set up a printer using the HP Smart app?

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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[ShlomiL]

Hi,

Indeed, the HP Smart app has is supported on Windows 10 or later OS versions, it is not supported on Windows 8.1:

https://support.hp.com/us-en/document/ish_1716406-1413451-16

Also the HP AIO Remote app has retired and no longer supported:

https://support.hp.com/us-en/product/hp-laserjet-3200-all-in-one-printer-series/24354/document/ish_5...

Please visit 123.hp.com. to download the latest Windows 8 software for your printer, assuming it is supported on Windows 8.1, as you haven't mentioned your printer model.

Shlomi