cannot fax from desktop

[hdowning1]

Cannot fax from desktop. Have unistalled and reinstalled software-- no change.

[Echo_Lake]

@hdowning1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• When was the last time it worked fine?
• Are you getting any error message or code?

Step 1: Print a fax test report

To begin troubleshooting, print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus.

Review the report for any tests that failed and follow any instructions provided. If the issue is not resolved, continue to the next step.
 

Step 2: Redial the number and adjust sending settings

Confirm the following dialing requirements and fax settings to help identify issues when faxes do not send. Fax setup and preferences settings are in the Fax or Setup menus on the printer control panel.

• Manually dial the fax number: From the printer, dial the number as if you are making a phone call, including the area code, the access code such as '9' to connect to an outside line, and the long-distance country code. If dialing with speed dial, confirm the saved number has required pauses between numbers (adding a dash between 9 and the area code, for instance).

• Lower the fax speed: Select the slow or standard setting.

• Turn off Error Correction Mode: Turning off this feature can improve sending success when the phone line quality is poor, but the image quality of the received fax might be unsatisfactory. If this must be turned off to send faxes, have the phone service provider check the line quality.

• Send the fax in black and white: If a color fax cannot be sent, the receiving fax machine might not support the feature.

• Confirm the dialing type (tone or pulse): Most phone lines use tone dialing.

• Enable error reporting: Turn on the Fax Error Reports feature to print a report if an error occurs when sending or receiving a fax. If the report includes a numeric error code, go to Fax Error Codes and Solutions.

Step 3: Check the connection

Check for phone line connection issues that might be causing failed sent faxes.

• Call the fax number you are sending to from a phone: If you do not hear fax tones, the receiving fax machine might be turned off or disconnected.

• Confirm the fax setup: There are two phone ports on the rear the printer labeled 1-Line and 2-Ext. Connect the phone line to the 1-Line port, and connect the answering machine to 2-Ext.

  Go to HP Printers - How to Fax for steps to set up your printer.

• Check the phone line: Connect a phone to the wall jack and try to make a call. If the call fails or there is no dial tone, check if another phone or device is keeping the line open. Additionally, if you hear static, there might be interference from nearby electrical appliances (motors, fans, kitchen appliances, or televisions) and/or coax cables, or there is an issue with the line quality that requires attention from your phone service provider.

• Use the fax cord that shipped with your printer: HP fax-capable printers ship with a two-wire phone cord. If you are using a different cord, confirm the connector does not have four wires. Shorter, higher quality cords work better than longer cords of lesser quality.

  

• Remove other devices from the phone line: Devices such as answering machines, modems, or other telephones might cause faxing issues.

Additional troubleshooting

If the previous steps do not resolve the issue, reset the printer, check for any hardware related issues, and restore the default fax settings.

 NOTE: Re-add any printer settings and preferences that were removed after a reset or settings restore.

• Reset the printer: With the printer turned on, disconnect the power cable from the rear of the printer and the wall outlet, wait 30 seconds, and then reconnect the power cable.

• Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

• Restore fax settings to default: Restore factory default fax settings, and then run the fax setup wizard again

For more information, you can refer to this link: https://support.hp.com/in-en/document/c00297388.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[hdowning1]

Hello FCHO_LAKE,

Thank you for your response to my inquiry. In answer to your questions:

1. I have not made any changes to my printer.

2. It was probably in November when I was last able to send a facsimile from my desk top. A manual fax from the machine works fine.

3. I am getting no error messages. When I click on "Send a Fax" on my desktop I get no response.

The balance of your response seems to deal with situations where the facts function does not work at all. In fact, it works satisfactorily when sending manually from the machine. I am interested in sending from my desktop so that more options are available.

I have uninstalled and reinstalled the full featured software several times. I have run set up several times. After running set up, I am always able to get "pass" ratings from a fax test

I have tried the Print and Scan Doctor 5.6.3 several times with no improvement..

When I open the settings in Windows and check printers, it shows the network printer (8620) as "connected" and "default". The 8620 facsimile function shows in the last as "not connected". I have run the Windows troubleshooter to no avail (I get error 0x00000709).

What next?

hdowning1

[Echo_Lake]

@hdowning1

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 

This requires remote assistance, please reach out to the HP Support in your region for further troubleshooting steps.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[hdowning1]

Thank you for your response. I am not sure how much good It will do if I "reach out" to HP support. They finally set up a support case on December 21, but I have heard nothing further.

[Echo_Lake]

@hdowning1

Thank you for posting back. 

I am glad to know that you managed to reach out to our support. Please reach out again for any further assistance.

I would suggest please wait for our support team to contact you. You should be contacted as earliest possible. Response times may vary by region.

Have a nice day ahead.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!