cannot get claim code

[rosellex]

First, the printer showed i am not registered with instant ink, the reason is that I cannot get the claim code, I pressed the web service and info button at the same time and no response.

the Web Service button keeps blinking orange, but on the EWS, it says Web service is enabled and connected.
I cannot print the "print info page" on Web service either.

Please help.

[Betty0610]

@rosellex

Welcome to the HP Support Community.

I'd be happy to assist you with the claim code issue.

Let's remove and add web services:

To remove Web Services, complete the following steps: 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 65. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.

Add the web services:

1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 65. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions from step 1 to set up Web Services.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!