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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-13-2025 01:02 PM

HP Recommended

i am setting up a new computer, have an HP 7520 wanted to ty in for scanning, it is connected but printer does not see computer0.

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1 REPLY 1

‎06-15-2025 07:58 AM

HP Recommended

@Jnrfisher, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Photosmart 7520 Scanning Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP Photosmart 7520 printer does not recognize your new computer for scanning, try the following steps to resolve the issue:

Check the Connection

  1. Ensure the Printer is Connected Properly:
    • Make sure your printer is connected to your network. If it's connected via USB, ensure the cable is securely plugged into both the printer and the computer.
    • Confirm that your computer is on the same network as the printer.

Software Installation

  1. Install Printer Software:
    • Ensure you have installed the latest printer software on your new computer. You can download the software from the HP support website: HP Support.

Verify Scanner Setup

  1. Check Scanner Configuration:
    • Open the HP software installed on your computer and ensure the scanner setup is configured correctly. For Windows:
      • Go to Start > All Programs > HP > HP Photosmart 7520 series > HP Scan.
    • For Mac:
      • Use the HP Easy Scan application from your Applications folder.

Restart Devices

  1. Restart the Printer and Computer:
    • Turn off the printer and the computer. Wait for a minute before turning them back on. This can often resolve connectivity issues.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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