cannot print anything after a reinstall on hp 3036

[askfrank]

I am unable to print after scan doctor advised a reinstall- still not able to print i use an Hp 3636 on Windows 7 thanks for any help

[Nal_NR]

Hi @askfrank,

Welcome to the HP Support Community. 

I'd like to help!

Are you able to copy?

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to the Hewlett Packard folder, and remove any printer-related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here if it is available for your OS.

 Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[askfrank]

Thank you for your reply and help.

We are getting somewhere.

I can now see very ,very feint and small print.

Yes, i have checked the ink level (is HP)

Any further help will be much appreciated

Ask frank

[Nal_NR]

Hi @askfrank,

Thanks for your reply. Have you tried those steps I recommend and updated the drivers? What happens after?

Meanwhile, follow the steps from this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[askfrank]

Thanks again for the reply.

Yes, i followed your instructions which allowed me to get to the extremely feint printing stage, even that  was to say the least very sparse. Yes, i have read the instruction from your Document link with no change there

Regards.

askfrank

[Nal_NR]

Hi @askfrank,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!