cannot print document from my desktop

[BALKHIS]

Always got problems when i need to use my product!! HP DESKJET INK ADVANTAGE 2336.

[A_Gayathri]

Hi @BALKHIS ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing issues with your HP DeskJet Ink Advantage 2336 printer. Let's troubleshoot the problem to get it resolved:

1. Check the Printer Status

• Ensure the printer is turned on and shows no error lights or error messages.
• Verify that the printer is properly connected to your desktop (via USB, if that's how it's connected).

2. Set the Printer as Default

• On your Windows desktop:
  1. Open the Control Panel and go to Devices and Printers.
  2. Locate your HP DeskJet Ink Advantage 2336 in the list.
  3. Right-click the printer and select Set as default printer.

3. Clear Print Queue

• Sometimes, a stuck document in the print queue can prevent printing:
  1. Open the Control Panel → Devices and Printers.
  2. Right-click your printer and choose See what’s printing.
  3. Click on Printer in the menu bar and select Cancel All Documents.

4. Check Printer Driver

• Update or reinstall the printer driver:
  1. Visit the HP Support Page and download the latest driver for the DeskJet Ink Advantage 2336 compatible with your OS.
  2. Uninstall the current printer driver from Control Panel → Programs and Features.
  3. Restart your desktop and install the downloaded driver.

5. Run the HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• This tool automatically detects and resolves many common printer issues.

6. Check USB Connection

• If you are using a USB connection:
  • Disconnect and reconnect the USB cable.
  • Use a different USB port on your desktop.
  • Ensure the USB cable is not damaged.

7. Test Print

• Try printing a test page:
  1. Open Devices and Printers.
  2. Right-click your printer and select Printer Properties.
  3. Under the General tab, click Print Test Page.

8. Check Windows Settings

• Ensure the printer spooler service is running:
  1. Press Win + R, type services.msc, and press Enter.
  2. Find Print Spooler, right-click it, and select Restart.

I hope this helps. 

Take care and have a good day.

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