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- HP Community
- Printers
- Printer Setup, Software & Drivers
- cannot print document from my desktop

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1 REPLY 1
11-27-2024 05:11 PM
Hi @BALKHIS ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're experiencing issues with your HP DeskJet Ink Advantage 2336 printer. Let's troubleshoot the problem to get it resolved:
1. Check the Printer Status
- Ensure the printer is turned on and shows no error lights or error messages.
- Verify that the printer is properly connected to your desktop (via USB, if that's how it's connected).
2. Set the Printer as Default
- On your Windows desktop:
- Open the Control Panel and go to Devices and Printers.
- Locate your HP DeskJet Ink Advantage 2336 in the list.
- Right-click the printer and select Set as default printer.
3. Clear Print Queue
- Sometimes, a stuck document in the print queue can prevent printing:
- Open the Control Panel → Devices and Printers.
- Right-click your printer and choose See what’s printing.
- Click on Printer in the menu bar and select Cancel All Documents.
4. Check Printer Driver
- Update or reinstall the printer driver:
- Visit the HP Support Page and download the latest driver for the DeskJet Ink Advantage 2336 compatible with your OS.
- Uninstall the current printer driver from Control Panel → Programs and Features.
- Restart your desktop and install the downloaded driver.
5. Run the HP Print and Scan Doctor
- Download and run the HP Print and Scan Doctor.
- This tool automatically detects and resolves many common printer issues.
6. Check USB Connection
- If you are using a USB connection:
- Disconnect and reconnect the USB cable.
- Use a different USB port on your desktop.
- Ensure the USB cable is not damaged.
7. Test Print
- Try printing a test page:
- Open Devices and Printers.
- Right-click your printer and select Printer Properties.
- Under the General tab, click Print Test Page.
8. Check Windows Settings
- Ensure the printer spooler service is running:
- Press Win + R, type services.msc, and press Enter.
- Find Print Spooler, right-click it, and select Restart.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
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