cannot print email from microsoft outlook windows 10

[DeeDee100]

Cannot print email from windows 10 outlook,  able to print documents and email from others

[Jeet_singh]

@DeeDee100,

Thank you for posting your query on HP Community,

This looks like an issue with the outlook. Let's try to update the Windows as well as update the outlook.

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Update Microsoft Outlook:

1. Open Microsoft Outlook on your computer. The Outlook icon looks like an "O" and an envelope. ...
2. Click the File tab. This button is in the upper-left corner of the Outlook app window. ...
3. Click Account on the File menu. ...
4. Click the Update Options button under Product Information. ...
5. Click Update Now on the menu.

Now restart the computer and try to print and check if that helps. 

If the issue persists, I would suggest you try to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature software for this printer.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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