cannot print from my mac os 13.7 (ventura) operating system

[adirav]

Hello.
I've installed HP Smart on my phone and desktop computer, but printing is only possible using the phone.
When I try printing a PDF document form the computer, the printer "blinks" for a second but won't respond any further.
Don't have a clue. Would be grateful for any advice.

[Raj_05 · Accepted solution]

Hi @adirav,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a connection or driver issue between your HP DeskJet 2710 and your Mac running macOS Ventura. Here are some steps you can try to resolve the issue.

Check Printer Connection:

• Ensure the printer is properly connected to your Wi-Fi network. You can do this through the printer’s control panel or by printing a network configuration page.

Update macOS and HP Software:

• Make sure your macOS is up to date by going to System Preferences > Software Update.
• Update the HP Smart app and any HP drivers by visiting the HP Support website.

Reinstall HP Printer Drivers:

• Go to System Preferences > Printers & Scanners.
• Remove the HP DeskJet 2710 by selecting it and clicking the - button.
• Visit the HP Support page for DeskJet 2710 to download and install the latest drivers for macOS Ventura.

Reset Printing System:

• Go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) in the list of printers and select Reset printing system….
• Confirm the reset and then add your printer again.

Check Printer Queue:

• Go to System Preferences > Printers & Scanners.
• Select your HP DeskJet 2710 and click Open Print Queue.
• Check if there are any stuck print jobs and clear them.

Use AirPrint:

• Ensure that AirPrint is enabled on your printer. This is usually the default setting, but it's worth checking. AirPrint should work seamlessly with macOS.

Test with Another Application:

• Try printing from a different application or document to see if the issue is specific to PDF files or a particular app.

Network Troubleshooting:

• If your printer is connected to Wi-Fi, ensure that your Mac is also on the same network. Sometimes, network settings or firewalls can affect connectivity.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[adirav]

Thank you Alden. Seems like re-installing succeeded. Have a good day too.

[Raj_05]

Hi @adirav,

Thank you for your response,

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support