cannot print hp photosmart 6520 a-i-o inEvent Planner for Hallmark card studio2017updatedriver how?

[Mariesdaughter2]

Bought Hallmark card studio 2017 installed it but get error message in Event Planner error printer not found check in control panel for printer...my printer is fine in control panel. Hallmark told me to update driver for printer...tried but says it is up to date? Contacted them to see how/what driver to update to? Does anyone know how to solve this? I am going back and forth and getting nowhere...please submit detailed step by step instuctions in writing so I May try to follow. Thank you

[MKazi · Accepted solution]

@Mariesdaughter2

Thanks for reaching out to us on HP Support Forums. I came across you post and would like to help. I understand that you have installed Hallmark card studio 2017 and it goes not recognize your HP Photosmart 6520 e-All-in-One Printer. You have even checked for printer's updated drivers but the issue still persists. I appreciate the steps you have performed and have certainly done a good job.

I would like to mention that if the printer is printing fine from other applications then it indicates that the drivers and printer settings are allright. There should be something to do with the Hallmark card studio 2017 software and maybe this software needs to be tweaked to detect the printer. If the printer is unable to print from other applications then let me know and I will assist you further. 

Meanwhile, you could explore the Hallmark knowledge base for help regarding their software: http://hp.care/2gOriXz

You could also interact with Hallmark support team via this link: http://hp.care/2gOvqGI

But feel free to let me know how the printer works while trying to use from other applications. Cheers! 🙂

[Mariesdaughter2]

Problem solved....printed cards but not event planner items. Called support sveral times and yesterday finally got the right tech and he was able to fix this - not sure how/why but grateful he did. I was getting nowhere with Hallmark thank you