cannot print the info page to get the claim code

[SissiK]

I cannot print the info page to get the claim code. It did not automatically print the congratulation page after I enabled the web service either.

[Raj_05]

Hi @SissiK,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are unable to print the information page to obtain the claim code for your HP Deskjet 3755, there are a few things you can try.

• Check the printer connection: Ensure that your printer is connected properly to your computer or mobile device. Make sure that the printer is turned on and connected to the same Wi-Fi network as your device.
• Restart your printer: Turn off your printer and unplug it from the power source. Wait for a few seconds and then plug it back in and turn it on. This may help to reset any errors and improve connectivity.
• Update printer drivers: Check for any updates for your printer drivers on the manufacturer's website or through the software on your computer. Install any available updates to ensure that your printer is running on the latest software version.
• Try a different device: If you are unable to print from your current device, try using a different computer or mobile device to print the information page.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support