cannot run HP smart installation

[watkinswd1]

I bought this printer because of portability AND because of the software allowing faxing through an internet connection.  That feature worked great for awhile.  And the, suddenly, the faxing feature just disappeared.  I've been relentlessly trying to reinstall the HP Smart program - WITH NO SUCCESS.  I've been through the virtual agent to the point of enough frustration to take the **bleep** printer back.  I have lost countless hours of productivity.  At my age 70+ I don't have a lot of hours/days to waste on software errors. 

I need help from somebody that know how to install HP Smart (with the FAX feature) without having to go through Microsoft Store - 'cause that dog ain't huntin!

[Betty0610]

@watkinswd1

Welcome to the HP Support Community.

Let's restart your Computer and use the steps to install the HP Smart App: https://support.hp.com/in-en/document/c04675142

If the issue persists, let's download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[watkinswd2]

Windows 10 will not allow me to download & install HP Smart.  Is there any other way to download and install, rather than going through the Microsoft Store feature? 

[Betty0610]

Do you have any other Computer that you can try installing the HP Smart App?

[watkinswd2]

I have an HP laptop where it still works.  But, my main desktop is a gaming computer that I use for business purposes only, with 4 monitors, 32gb ram, and 20 tb disc storage, with 1 tb SSD drive dedicated to windows (drive c).  The program was working for last year and then, all of a sudden, HP smart quit working.  I really don't want to have regen the operating system.

[Betty0610]

I'm afraid since HP smart works with another Computer, it's not the App issue.

May be you can create a local account and then try installing the App: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!