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cannot run HP smart installation

HP Recommended
HP Officejet 250
Microsoft Windows 10 (64-bit)

I bought this printer because of portability AND because of the software allowing faxing through an internet connection.  That feature worked great for awhile.  And the, suddenly, the faxing feature just disappeared.  I've been relentlessly trying to reinstall the HP Smart program - WITH NO SUCCESS.  I've been through the virtual agent to the point of enough frustration to take the **bleep** printer back.  I have lost countless hours of productivity.  At my age 70+ I don't have a lot of hours/days to waste on software errors. 

 

I need help from somebody that know how to install HP Smart (with the FAX feature) without having to go through Microsoft Store - 'cause that dog ain't huntin!

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@watkinswd1

 

Welcome to the HP Support Community.

 

Let's restart your Computer and use the steps to install the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

If the issue persists, let's download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 3 of 3
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Windows 10 will not allow me to download & install HP Smart.  Is there any other way to download and install, rather than going through the Microsoft Store feature? 

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