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- cant connect to new network printer 3762

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12-04-2023 03:43 AM
had my printer for a while and installed worked fine.
changed my network provider have a new router with a new wifi network and password. I can't work out from the manual how to connect the printer to this new network.
The instructions in the manual seems to be you have to do this via your computer, not on the printer itself.
But the HP Smart software says the printer is offline. The 'diagnose and fix' option then says 'offline, make sure it is connected to the same network as the laptop'. Doesn't tell me how to achieve that...
I tried 'connect a new printer' and it says it can't find one.
really confused and bad at tech stuff but need my printer for work, Help please?
12-04-2023 05:34 AM
Hello rcarling,
Place the printer near the Wi-Fi router. Open the Setup, Network, or Wireless settings menu, and then select Wireless Setup Wizard. Select the name of your network, and then enter the password to complete the connection.
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