cant connect

[jette007]

godt a printer 2823e that wont connect with my computer its online and everythin

[Max3Aj]

@jette007, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble connecting your HP DeskJet 2823e printer to your Windows 10 (32-bit) computer, even though the printer shows it's online. Let's walk through some steps to get you connected.

Confirm Printer is on the Same Network

Make sure your printer and computer are connected to the same Wi-Fi network. You can print a Wireless Network Test Report from the printer to verify this:

• Press the Information (i) button and the Wireless button together on the printer.
• Look for the SSID (network name) and ensure it matches your computer’s Wi-Fi.

Reinstall the Printer Using HP Smart

The easiest way to connect your printer is through the HP Smart app:

1. Download and install HP Smart: HP Smart
2. Open HP Smart and click Add Printer.
3. Follow the on-screen instructions to detect and connect your printer.

If the printer is not found, try restarting your printer, router, and computer, then try again.

Manually Add the Printer (if needed)

If HP Smart doesn’t detect the printer:

1. Go to Control Panel > Devices and Printers > Add a printer.
2. Choose The printer that I want isn’t listed.
3. Select Add a printer using a TCP/IP address or hostname.
4. Enter the printer’s IP address (found on the Wireless Network Test Report).

Optional: Reset Network Settings on Printer

If all else fails, reset the printer’s network settings:

• Press and hold the Wireless and Cancel (X) buttons together for 5 seconds.
• The printer will restart and reset its network settings.

Then try reconnecting using HP Smart again.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support