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‎10-04-2022 12:09 AM - last edited on ‎10-04-2022 05:35 AM by Retired

HP Recommended

i got a new printer hp deskjet 2632, mine went as reklamasjon! But now its just the old printer comming up, and it says its parked broken. But my new has the same serialnumber!! Therefor it cant connect because it says its broken and delievered back to the store.  And now there is no garanti on the new one, therefor i cant get directly help from HP!! Pretty sad. so bottom line, i cant find my new printer, and it wont connect with my wireless network! What to do? i have tried over and over and over again.

Anyone?

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1 REPLY 1

‎10-09-2022 03:18 AM

HP Recommended

Hi @Annsen

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

I see that your HP Printer is not connecting to the wi-fi network.

 

Please follow the steps listed below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

 

Step 2: Change from a USB connection to wireless:

Before changing from a USB connection to wireless, make sure that:

- The printer is connected to your computer with the USB cable until you are prompted to disconnect the cable.

- The computer is connected to the wireless network that you intend to install the printer on.

1. Open the HP printer software (From the computer desktop, click Start, select All apps, click HP, and then select the icon

with the printer’s name).

2. In the printer software, click Tools.

3. Click Device Setup & Software.

4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.

Please follow the steps in this document to change from a USB connection to a wireless network.

 

Let me know if this works.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

 

Rainbow23 - HP Support.
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