cant get printer to print

[JimR73]

I have had trouble with my hp4630 printer off and on for the last 6 months or more. I tried to print a document and got a message the printer was in error. No error number just a note saying printer was in error. I've tried using scan dr to remove and reinstall printer, and I either can't get the reinstall to complete or if it does complete installiation. I've tried uninstalling the printer thru control panel, that doesn't work. It shows a printer is installed but when I try to print I'm back to the error message. I have gone to hp website, downloaded the complete installiation for the 4630 printer and still get the same results. If the installiation is completed then I wind up going back to the error message. But the last couple of tries the installiation does not complete. I'm at a lost as to what to do. I'm about ready to drop kick this printer out the door and try a different brand. I would rather not but this is ridiculous. Any help or any ideas would be appreciated.

[sandytechy20]

@JimR73

Welcome to HP support community.

Are you able to make a copy?

How is the printer connected, USB or Wireless?

Did you uninstall the printer driver from root level?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JimR73]

I can copy with the printer. I am trying to set it up again as a wifi printer. I followed you instructions about uninstalling from the root level. Almost made a mistake there. The line where you tell me to printui.exe /s and click OK, I almost goofed on that line. I didn't pick up on the   /s part for a few minutes. Anyway I got passed that followed instructions, went thru the setup and it still would not print. Everything I saw said the printer installation was complete but nope. 

So I went thru the repair list again. Still didn't work. So I'm still scratching my head on this. 

[asmita6658]

@JimR73

Are you getting any error message? Can you send us a picture of the error screen? 

[JimR73]

I went thru this setup twice. First time everything took, looked like drivers were loaded but still couldn't print so I tried it again. When I went to delete the driver files I got a message saying HPVYT12.INF. could not be deleted. I did a search on my c drive for any files like this and this is what I found. Can I delete these files and see if that helps. 

[JimR73]

This is the error message I get after I try to reinstall the 4630 driver.