cant log into the app

[sis121]

to finish setting up my printer i need to log into the app.  When i try it goes round in circles and every few seconds tells me to log in again so i get no further than the log in page

[Dragon-Fur]

@sis121 

Welcome to the HP Community --

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@sis121 wrote:

to finish setting up my printer i need to log into the app. 

When i try it goes round in circles and every few seconds tells me to log in again so i get no further than the log in page

---

Without any context, the following is a best guess about your printer, its connection, your Operating System / version, and the "app".

Printing App might refer to one of:

• HP Smart -- Windows
• HP App -- Windows, Mobile

==========================

HP App / HP Smart - Windows

If removing the printer from the application followed by restarting the computer does not help, HP App and / or HP Smart can be "Reset".

The app Reset can cure odd issues that are related to your application data settings in your Windows account.

-- What if? --

If the app Reset does not work by itself, add the extra step to Remove the printer from the app > Uninstall the application > Restart your computer and "Get" a new copy of the application from the Microsoft Store

Sample

The Reset action removes the app data without uninstalling the application.

Settings > Apps > Installed Apps

Search / Find / Select HP Smart in the installed apps list

OR

Search / Find / select HP (app) in the installed apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

OR

Open HP App > Sign in > Add your printer(s)

-- What if? --

If the app Reset does not work by itself,

then

Uninstall the HP Smart App and start over.

OR

Uninstall the HP App and start over.

Restart the computer and log in

“Get” a new copy of HP Smart / HP App:

 Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

Open HP Smart / HP App > Sign in > Add Printer(s)

-- Example - HP Smart / HP App - Reset --

HP_App_Reset_App_2

-- What else? --

==========================

HP Smart - Windows

As of this writing, the HP Smart app on my Windows 11 computer has just updated.

New Version = 165.3.1107.0

Check for an HP Smart update in your  Microsoft Store

Update if your version of HP Smart has not recently done so on its own.

Perhaps restart your computer after the update -- or even if you do not update the application.

Check version

Open HP Smart → Lower left corner "App Settings" gear → About

HP_Smart_Win_HP+_Print_Anywhere_8

===========================

HP App - Windows and Mobile

The HP App is the "new" wrapper / application that has been available in supported Mobile devices since Fall of 2025 and is now being released for Windows, too.

HP App also requires that you sign into the application.

Check for the HP App in your  Microsoft Store

Example - HP App - Windows - Open / Sign-in / Add & then Select Printer

1-3

HP_App_Win_Menu_Options_4

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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