cant print from my desktop

[mariak1]

all of a sudden I cant print from my desktop. Printer is wifi and prints fine from my other devices so isnt a mechanical problem

i have uninstalled and reinstalled loads of times, it says driver unavailable

I have tried finding a driver on the hp site and it cant extract the file

I have downloaded and tried from HP smart the diagnose and fix option, it does it all then says 'driver issue not fixed'

I have downloaded and run the HP print and scan doctor, that cant sort it either, it says to redownload Hp smart, have done that (again) and still not working

I have uninstalled the whole lot and anything with ah HP in the name and resintalled and it still says driver not available. However since printer is working, well it must be. The other computer I am using is also running windows 10 and is not having any issues with the printer.

This has been going on for a month , before that printer worked fine from desktop and it still is from everything else. I am going round in cirlces.

Can anyone help? 

[mariak1]

great ! 52 views and no replies. Does this mean noone knows?

where should i be looking for help with this please?

I have tried downloading the full wrapper thingy that i read about in another answer and it still says driver not available . Now it says 'needs attention' when trying to print from my laptop too so I am really stuck. 

Do i really need to just get rid of the printer and buy a new one, I have spent DAYS unistalling and reinstalling stuff and nothing is working

grateful for any advice

[Betty0610]

@mariak1

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[mariak1]

Thanks for replying at least but no it didnt help. Id also already tried that.

The problem is the windows update in september which cant be uninstalled. I had to do a factory reset in the end and have had to turn off updates. Printer now working. Disgraceful that neither hp nor microsoft even care about this and dont have any solutions. I wasted DAYS on futile supposed fixes when all the while the probelm is this update (14th september)

[Betty0610]

I understand. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)