change region on printer

[Franci_09]

Hello, I just moved from the US to Mexico and I can't find the right cartridges for the printer, and after some research I saw that they are different based on the region, so I bought the right cartridge for my printer and the region and its telling me that its incompatible, and I found that I need to change the region on my printer, I have the page that is necessary to change it in the HP smart app open.

So I went to the HP support but I couldn't get a hold of an actual person to give me the code that I needed to change the region so I came here.

So if someone on here could be kind enough to help me, I would appreciate it!

[Pallipurath]

Hi @Franci_09 

Welcome to HP Support Community!   

   

We need to perform a regional reset on the printer to resolve this issue.   

   

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.   

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.   

  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.  

You can use this link as well:  

Private Messages - HP Support Community 

  

To perform a printer region reset you need to meet the following conditions:  

  

1. You need to have the printer full feature software installed on your computer.  

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.  

3. Make sure HP Smart App is installed too.  

  

Take care and have an amazing day ahead!