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Hello, I just moved from the US to Mexico and I can't find the right cartridges for the printer, and after some research I saw that they are different based on the region, so I bought the right cartridge for my printer and the region and its telling me that its incompatible, and I found that I need to change the region on my printer, I have the page that is necessary to change it in the HP smart app open.

 

So I went to the HP support but I couldn't get a hold of an actual person to give me the code that I needed to change the region so I came here.

 

So if someone on here could be kind enough to help me, I would appreciate it!

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