changed cartridge and printer stopped

[kimmiecassie]

printer won;t print anymore

[zoey7886]

@kimmiecassie, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Cartridge Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you've changed the cartridge in your HP printer and it has stopped printing, here are some steps you can follow to troubleshoot and resolve the issue:

Check Cartridge Installation:

• Ensure that the new cartridge is properly installed. Sometimes, the cartridge may not be seated correctly, leading to errors.
• Remove and reinsert the cartridge to ensure it is securely positioned.

Inspect Cartridge Compatibility:

• Verify that the cartridge is compatible with your specific printer model. Using incompatible cartridges can prevent the printer from functioning correctly.

Reset the Printer:

• Turn off the printer by pressing the power button.
• Wait for a minute and then turn the printer back on. This can often resolve minor issues by resetting the device.

Clean Printer Contacts:

• If the printer contacts (where the cartridge connects to the printer) are dirty or obstructed, the printer might not recognize the new cartridge. Use a soft, lint-free cloth to gently clean the contacts.

Check for Error Messages:

• Review the printer's display screen or software interface for any error codes or messages that might indicate what the problem is.

Perform a Printer Test:

• Most HP printers allow you to perform a test or diagnostic page. Check your printer's user manual for instructions on how to perform this test to diagnose printing issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,