clean the heads pictures are bury

[lanny8]

clean the heads how to

[A_Gayathri]

Hi @lanny8 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to clean the printheads of your HP DeskJet 2742e All-In-One Printer, you can use the printer's built-in cleaning function through the HP Smart app. Here’s a step-by-step guide to help you:

Prepare Your Printer:

• Make sure your printer is turned on and connected to your computer.
• Ensure there is enough paper in the input tray.

Open the HP Smart App:

• If you haven't installed it yet, download and install the HP Smart app from the HP Smart website.

Access Printer Settings:

• Open the HP Smart app and select your printer from the home screen.
• Click on "Printer Settings" or "Advanced Settings."

Run the Printhead Cleaning Utility:

• In the settings menu, look for a maintenance or troubleshooting option.
• Find and select the "Clean Printheads" option.
• Follow the on-screen instructions to start the cleaning process.

Print a Test Page:

• After the cleaning process is complete, print a test page to check if the issue is resolved.
• If the print quality is still poor, you may need to repeat the cleaning process a few times.

Manual Cleaning (if needed)

If the built-in cleaning does not resolve the issue, you can also try manual cleaning:

Gather Supplies:

• Lint-free cloth or paper towel
• Distilled water or printhead cleaning solution

Remove the Ink Cartridges:

• Turn on the printer and open the ink cartridge access door.
• Wait for the carriage to move to the center and become idle.
• Remove the ink cartridges from the carriage.

Clean the Printhead Contacts:

• Dampen a lint-free cloth with distilled water or printhead cleaning solution.
• Gently clean the electrical contacts on the ink cartridges and the printhead (the part inside the printer where the cartridges sit).
• Avoid touching the nozzles or the electrical contacts with your fingers.

Reinstall the Ink Cartridges:

• Allow the cleaned contacts to dry completely.
• Reinstall the ink cartridges and close the access door.
• Turn the printer back on and print a test page.

Refer to this document:  HP DeskJet 2742e All-in-One Printer User manual 

HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues

I hope this helps. 

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Take care and have a good day.

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