computer (mac) cannot find printer, but mobile phone can

[joringel]

my computer can no longer find my printer. I have restarted the router and deinstalled the printer. now I cannot even reinstall the printer, because the computer cannot find it. I can find it on my iphone though, so this is a software problem. Has anyone had and solved this problem please?

I am on a MacBook Air Sonoma 14.6.1

[ferRX]

Hi @joringel 

Please go to System Preferences > Printers then Add the printer.

https://www.youtube.com/watch?v=9Mwj3YHVuBM&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[joringel]

Hi, thanks for your response. Unfortunately the computer doesn't find the printer, so I cannot add it. My iphone finds the printer and I can print from it though, so this is not a wifi problem. I think there is a software problem on the computer. However, I have also reinstalled the software and it didn't solve the problem.

[joringel]

Thank you. I have managed to reinstall the printer, but the computer still does not find it, so I cannot print.

[ferRX]

Hi @joringel 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=UyyUGdJHPCQ&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.