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- Printers
- Printer Setup, Software & Drivers
- computer (mac) cannot find printer, but mobile phone can

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10-01-2024 08:08 AM - edited 10-01-2024 08:08 AM
my computer can no longer find my printer. I have restarted the router and deinstalled the printer. now I cannot even reinstall the printer, because the computer cannot find it. I can find it on my iphone though, so this is a software problem. Has anyone had and solved this problem please?
I am on a MacBook Air Sonoma 14.6.1
10-01-2024 04:00 PM
Hi @joringel
Please go to System Preferences > Printers then Add the printer.
https://www.youtube.com/watch?v=9Mwj3YHVuBM&ab_channel=PrinterGuruji
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.
10-02-2024 02:06 AM
Hi, thanks for your response. Unfortunately the computer doesn't find the printer, so I cannot add it. My iphone finds the printer and I can print from it though, so this is not a wifi problem. I think there is a software problem on the computer. However, I have also reinstalled the software and it didn't solve the problem.
10-04-2024 06:30 PM
Hi @joringel
Please follow steps from the next video:
>> https://www.youtube.com/watch?v=UyyUGdJHPCQ&ab_channel=CopyPrintScan
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.